Shipping Delivery

Shipping Delivery

About delivery methods and shipping fees

The shipping method varies depending on the size. The basic shipping cost is as follows.

〈Sagawa Express〉
Please note that the shipping cost varies depending on the delivery area.

Hokkaido...1730 yen
Northern Tohoku (Aomori, Akita, Iwate)...1340 yen
Southern Tohoku (Miyagi, Yamagata, Fukushima)...1220 yen
Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi)...1220 yen
Shinetsu (Niigata, Nagano)...1220 yen
Hokuriku (Toyama, Ishikawa, Fukui)...1220 yen
Chubu (Shizuoka, Aichi, Mie, Gifu)...1220 yen
Kansai (Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo)... 1340 yen
Chugoku (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane)... 1470 yen
Shikoku (Kagawa, Tokushima, Ehime, Kochi)... 1590 yen
Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyagi, Kagoshima)... 1730 yen
Okinawa... 3520 yen

*If the total size of your purchased items exceeds the basic size
We expect to ship in the basic size (80), but if the total size of your items exceeds the basic size, we will manually inform you of the shipping fee by separate e-mail. Please be sure to confirm the delivery charge and delivery method in that case with the information provided in the e-mail.

*About Free Shipping
If the total amount of your order is 30,000 yen (including tax) or more, we will deliver your order free of charge nationwide (excluding some areas).This condition applies even if the order exceeds the basic size (80 size). Please make sure that you confirm that shipping is free when you place your order.

*About Overseas Delivery
We only accept deliveries within Japan. We do not ship overseas.We are also unable to handle customs issues, shipping issues, initial defects, etc. when forwarding services are used. We appreciate your understanding in advance.

Products that are not eligible for flat-rate shipping

Fixed shipping rates do not apply to some products, such as floor cushions, rugs, and ceramic products. These products are large in size or have different packaging, so they may be difficult to ship using standard shipping methods. For applicable products, we will inform you of the shipping fee separately, so please check it when placing your order.

How long will it take to ship?

Delivery times vary depending on the delivery area, but as a general rule, we will deliver within 7 days after confirming payment. During special events, etc., inventory may be shared, so items may be out of stock. In the unlikely event that an item is out of stock, we will notify you of the shortage within 4 days and discuss the delivery date.
*Delivery times may vary slightly depending on traffic conditions, weather, and region. Thank you for your understanding.

How do I find out the status of my order?

〇 Product delivery
status You can check the delivery status of your order in the following ways.

・Checking on My Page〈Order History〉 After logging in to My Page, click 〈Check delivery status〉

・For Sagawa Express: Checking via 〈Package Inquiry Service〉 On the day the shipment is completed, we will send you an email stating 〈Your ordered item has been shipped〉 You can check the status of your package by entering the shipping slip number listed in the email.