The shop's products are designed to have the warmth and beauty that can only be found in handmade items, something that cannot be found in mass-produced products. All products are one-of-a-kind items, carefully handcrafted one by one by skilled artisans in India. Due to the nature of hand-dyed products, there may be slight deviations in the pattern, differences in color tone, or color bleeding, but we hope you will enjoy these as part of the unique charm of handmade products. There may also be slight differences in color between the image on your screen and the actual product. We take great care to check that all products are perfect before shipping, but if you find any damage or problems that affect your use of the product, please contact us by email at info@theshopjapan.com within 7 days of delivery.

〇 Cases where returns are possible
We only accept returns in the following cases
- If you receive a product that is different from the one you ordered
- If there is any damage or defect that interferes with use
- If there is a clear defect such as dirt or damage that is not the customer's fault.
* Slight deviations in pattern, differences in color tone, and colorbleeding that occur due to the nature of handmade products do not constitute a defective product.

〇 Cases where returns are not allowed
Please note that we cannot accept returns in the following cases
- If more than one week has passed since the product arrived
- If the product or accessories are lost, damaged or soiled due to reasons of the customer.
- Products that were not refundable or exchangeable at the time of purchase
- If the product tag or accessories are removed or damaged or soiled
- Products that have been used at least once - Products that have been altered (hemmed, etc.) or washed
- Pre-order items and items marked as 〈Not eligible for order cancellation or return〉
- If you have used an international forwarding service or have taken your item overseas after receiving it in Japan

〇 Notes
- When trying on products, please be careful not to get any perfume, cosmetics, tobacco smells, etc. on the product.
- If the product is defective, we will exchange it for the same product if we have it in stock, or refund you if we do not have it in stock.
- You are responsible for return shipping costs unless the product you received was faulty or delivered incorrectly.

○About defective returns
Please check the product immediately after it arrives for any damage. In the unlikely event that the product you receive is of poor quality or has been delivered incorrectly, we will exchange it as soon as possible. If there is a defect, please take a photo of the problem area as soon as you receive the product. Please contact us by this email (info@theshopjapan.com) within 7 days of delivery. After we check, if the purchased item meets the above return criteria, we will refund the payment amount via bank transfer. To process the return, please make sure that the tag is still attached and that the item is in the same condition as when you received it. Please note that in the case of returns due to personal reasons, shipping costs will generally be borne by the customer. In the case of returns due to our own errors, we will cover the shipping costs. Please note that if the item is returned prepaid, we will not be able to refund the shipping costs. Please note that we cannot accept cancellations or returns due to customer convenience.

〇 Cases where exchange is possible
Exchanges are only accepted in the following cases.
- Size exchange for the same product
- If you receive a product that is different from the one you ordered
- If there is a clear defect such as dirt or damage that is not the customer's fault.
*Depending on stock availability, we may not be able to arrange a replacement product.
*Slight pattern misalignment, color variations, and color bleeding that occur due to the nature of handmade products do not constitute a defective product.

〇 Cases where exchange is not possible
Please note that we cannot accept exchanges in the following cases.
- If more than one week has passed since the product arrived
- If the product or accessories are lost, damaged or soiled due to reasons of the customer.
- Products that were not refundable or exchangeable at the time of purchase
- If the product tag or accessories are removed or damaged or soiled
- Products that have been used at least once - Products that have been altered (hemmed, etc.) or washed
- Pre-order items and items marked as 〈Not eligible for order cancellation or return〉
- If you have used an international forwarding service or have taken your item overseas after receiving it in Japan

〇 Notes
- When trying on products, please be careful not to get any perfume, cosmetics, tobacco smells, etc. on the product.
- If the product is defective, we will exchange it for the same product if we have it in stock, or refund you if we do not have it in stock.
- You will be responsible for return shipping costs unless the product you received was faulty or delivered incorrectly.

○Regarding exchange procedures
Please contact us by email (info@theshopjapan.com) within 7 days of delivery. After our inspection, if your purchase meets the exchange criteria above, we will exchange it for the same item, subject to availability. If we do not have the item in stock, we will refund your payment via bank transfer. To process an exchange, please make sure the item is still in the same condition as when you received it, with tags still attached. Please note that shipping costs for size exchanges are generally borne by the customer. In the event of an exchange due to a defect on our part, we will cover the shipping costs. Please note that if the item is returned prepaid, we will not be able to refund the shipping costs. Please note that we cannot accept cancellations or exchanges due to customer convenience.