1. Acquisition and handling of customer information
The Shop India Japan (hereinafter referred to as the Shop) may obtain personal information (as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act")) and other information about individual customers (hereinafter referred to as "Customer Information") when customers use the Shop. When handling customer information, the Shop shall comply with the Personal Information Protection Act and other related laws and guidelines, as well as the Privacy Policy (hereinafter referred to as the "Privacy Policy") established by the Shop below.
2. Definition of Personal Information
"Personal information" refers to information about a living individual that can identify a specific individual by the name, date of birth, or other description contained in the information, and that can be easily compared with other information to identify a specific individual.
3. Collection of Personal Information
The Shop may collect personal information from customers when they purchase products or make inquiries. When collecting information, the purpose of use is clearly stated and it is collected by lawful and fair means. The type of personal information we obtain about customers will depend on how the customer uses our site and uses our services. When we use the term "personal information," we mean information that can identify, relate to, describe, or be associated with you.
[Customer information collected by our shop]
Our shop obtains customer information in the following ways.
-Direct input by the customer on our shop's services
-Provided by email, postal mail, written document, telephone, etc.
-Collected when the customer uses or browses our shop's services
Contents of customer information collected
-Name, furigana
-Address
-Contact information such as telephone number and email address
-Password
-Shipping information
-Payment information such as bank account and credit card
-Transaction history and details with our shop
-Details of inquiries
-Other information related to product purchases, etc.
-Information that can be combined to identify a specific individual
[Information we collect about your usage]
We may collect the following information when you use our shop. In addition, for some information, we may automatically collect certain information about your interaction with our services (hereinafter referred to as "Usage Data"). This collection may use cookies, pixels, and similar technologies (hereinafter referred to as "Cookies"). Usage data may include the following information.
・Information about your use of our shop, such as products you have purchased
・Information about your payment status on our shop
The following information when you use our shop
・Cookies, IP address, device type, mobile device identifier, browser type, browser language, referring URL, platform type
・Number of page views, page view time, and date and time of activity on our shop's app or website
・Other information about your use of our shop
・Responses to surveys by customers, such as your usage of our shop, requests regarding our shop, etc.
・Other information about customer surveys In addition, usage data is collected based on the method and circumstances in which you use our shop, with the aim of improving the quality and convenience of our services.
4. Purpose of Use of Personal Information
We use the personal information we receive from our customers for the following purposes
＜To provide services to our customers＞
・To confirm the contents of orders, ship products, and confirm billing and payment.
・To provide services related to the Shop and to make appropriate contact with customers.
・To respond to customer inquiries, billing, etc.
＜To improve our services and develop new services＞
・To conduct surveys and analysis regarding the usage of the Shop and the manner in which customers use the Shop.
・ To customize our services for individual customers
・ To plan and research and develop new services
＜To provide information on events and campaigns＞
・To provide information on fairs, events, campaigns, new products and services, etc.
・To send prizes for prize competitions, etc. to which customers have applied.
・ To confirm applications for e-mail delivery service and to deliver e-mails
・ To notify you of important changes, such as changes to the Terms of Use.
＜Advertising and marketing＞
・To deliver, display, and measure the effectiveness of the Shop's advertisements.
・To implement other measures for advertising and marketing purposes.
・To respond to suspected violations of the Terms of Use and to resolve problems.
・To implement measures necessary to ensure safe customer use and to maintain service quality
5. Provision and management of personal information
We will not disclose or provide personal information to third parties without your consent, except in the following cases. However, we may provide your name, address, telephone number, etc. to a consigned shipping company (Sagawa Express Co., Ltd.) in order to deliver products, etc. In such cases, we will take appropriate measures to ensure that your personal information is adequately protected. In such cases, we will take appropriate measures to ensure that personal information is adequately protected.
The Shop may outsource all or part of its operations to other companies and provide customer information to the extent necessary to perform the following operations:
・Processing of customer information
・To provide information, campaigns, and questionnaires
・To conduct surveys and analysis of the usage of services related to the Shop.
＜Provision of information to cooperating businesses and business partners＞
In order to provide services related to this Shop, we may provide customer information to companies with which we have cooperative or partnership relationships (e.g., advertising distribution service providers, advertising agencies, etc.). In this case, we will supervise them to ensure that the information is properly managed in consideration of the contents of the contract.
We may provide customer information when our business is transferred to another company due to a merger, corporate separation, or business transfer.
When we are required by law to provide customer information by a court of law, administrative agency, supervisory authority, or other public agency.
When we deem it necessary to provide customer information in order to resolve a dispute with a third party or to protect the rights and interests of our store or customers.
6. Use of Google Analytics and Cookies
【About the use of cookies】
We may use cookies and similar technologies to provide better services to our customers, improve convenience, analyze statistical data, deliver and display advertisements, and measure their effectiveness. Cookies are small pieces of text data that are stored on your device when you visit our shop.
By using cookies, we can collect the following information:
・Usage status of our services
・Customer behavior history on the website (IP address, device type, mobile device identifier, browser type, browser language, referringURL, platform type, number of page views, page view time, date and time of service use, etc.)
This information does not collect information that can identify individuals, and does not violate your privacy. In addition, we may provide information collected by our cookies to our business partners. You can limit or refuse to accept cookies by changing your browser settings. However, if you make such settings, you may not be able to use the services related to our shop properly.
【About the use of Google Analytics】
Our shop uses Google Analytics to investigate and analyze the usage status and usage patterns of our services. Google Data collected through the use of Analytics is managed in accordance with Google's privacy policy. For details and opt-out procedures, please see the following:
Google Analytics Terms of Use:
https://marketingplatform.google.com/about/analytics/terms/jp/
How Google uses information collected from sites or apps that use Google services:
https://policies.google.com/technologies/partner-sites?hl=ja
7. Rights and Actions Concerning Your Information
Customers can take the following actions regarding the handling of customer information.
Customers can confirm and correct the customer information they have registered at any time. Please contact us using the contact information below to correct or delete personal information we have received from you. In addition, if you are a registered user, you can correct your personal information from the ""My Account"" menu on this website.
If a customer requests disclosure of retained personal data or records related to provision to a third party, our shop will disclose such information without delay, except in the following cases:
・When disclosure may harm the life, body, property, or other rights and interests of the person or a third party
・When disclosure may seriously impede the proper performance of our business
・When disclosure would violate laws and regulations
When our shop receives a request from a customer to correct, add, delete, erase, suspend use, or suspend provision to a third party of retained personal data, we will investigate and confirm that the request is made by the customer or an agent appropriately authorized by the customer, and that the request meets the relevant legal requirements, and will respond in accordance with the law. Please note that due to technical limitations, etc., we may not be able to respond directly to your request.
8. Changes to the Privacy Policy
The Shop will change the contents of this Privacy Policy as appropriate. Customers should always check the latest Privacy Policy when using services related to the Shop. When changing this Privacy Policy, the Shop will notify or inform customers of the change to this Privacy Policy, the contents of the change, and the effective date. In addition, when the consent of the customer is required by law when changing this Privacy Policy, the Shop will obtain the consent of the customer to the change to this Privacy Policy (including the fact that the customer has agreed to the application of the changed Privacy Policy if the customer uses the Shop after the notification or informing of the change or does not take procedures such as canceling registration within the period specified by the Shop).
9. Contact Information
info@theshopjapan.com
10. Security
[Safe management of personal information]
We will take necessary safety measures and provide in-house training regarding the protection of personal information, and will manage it appropriately.
[About the use of SSL]
When entering personal information, we use SSL (Secure Sockets Layer) technology to ensure security and prevent the information from being intercepted, interfered with, or tampered with.
＊SSL is a function that encrypts information to prevent eavesdropping and data tampering when sending and receiving data. Using SSL makes it possible to send information more safely.
(Last updated: December 28, 2024)
